Customer Service

Contact Us

Five Small Rooms
Grant Park Festival
2-1176 Taylor Avenue
Winnipeg, MB R3M 3Z4
Monday: 10-6 pm
Tuesday: 11-6 pm
Wednesday: 10-6 pm
Thursday: 11-6 pm
Friday: 10-6 pm
Saturday: 10-5:00 pm
Sunday: CLOSED


To place an order just make your selection, fill your shopping cart and check out. Or call us at 1.204.488.8099 during our normal business hours. Our skilled representatives will be happy to assist you.

Order Confirmation
After placing your order you will be sent an order confirmation via e-mail.


Sales Tax
Canada-Bound Deliveries
Canadian sales taxes are applicable to all purchases shipped to within Canada. Rates:
Alberta: 5%
BC: 12%
Manitoba: 13%
New Brunswick: 15%
Newfoundland: 15%
NWT: 5%
Nova Scotia: 15%
Nunavut: 5%
Ontario: 13%
PEI: 15%
Quebec: 14.975%
Yukon: 5%

U.S.-bound Deliveries
No sales tax is applied to items shipped to address outside of Canada. Canadian sales taxes are applicable to all purchases shipped to within Canada. The billing address is not considered relevant in determing the charging of tax or not.

Forms of Payment
Visa and Mastercard


When checking out, the information we ask you, such as your name, address, billing address, credit card information, and email, is required to complete the order.

Please click here to learn more about our privacy policy and terms.

If you have any questions or concerns about our privacy policy, please message us.

Shipping & Delivery

Shipping fee is 10% of the order total (excluding tax) plus $12.00. This excludes furniture, rugs, etc.

We ship purchases via FedEx. Please allow 6 - 8 business days from the date of confirmation of receipt of your order for delivery of in-stock items. In case the item is out of stock or if there is any other cause of delay we will notify you by e-mail, providing you with an estimated delivery time.

In order to avoid confusion, please note the following:

  • We DO NOT ship on Saturday, Sunday, Monday and orders placed after 3:00 pm on Friday will not be processed and shipped until the following Tuesday.
  • Hawaii, Alaska & International Shipments: We are pleased to ship internationally and the shipping charges are determined on an individual basis. Since shipping costs vary based on location, we request that before placing the order, call 1.204.488.8099 to receive an estimate shipping cost to confirm you do indeed want to proceed with the order. Once the item has been packaged and shipped, another transaction will be placed on your credit card with the exact amount of the shipping and an e-mail will be sent informing you this along with the actual cost of shipping.
  • Any customs or duty charges are the responsibility of purchaser and/or recipient.

Express Shipping
If you need express shipping, please call 1.204.488.8099 to request a rush order. At this time, we will give you an estimated price for One Day Express and Two Day Express and ask if you would still like to proceed. The orders must also be placed before 1pm (EST) for next day shipping. Once the item has been packaged and shipped, another transaction will be placed on your credit card with the exact amount of the express shipping and an e-mail will be sent informing you of this transaction along with the actual cost of shipping.

Delivery Surcharges ($)
Because furniture, rugs and other large items are bulky and heavy, our cost to ship them is higher than for other items. Therefore, these large items have a delivery surcharge; we will e-mail you informing you of this extra charge.

Special Services

Personal Shopping
Personal Shoppers are pleased to assist you in making the best choices for your own home and gifts for others.

Gift & Bridal Registry
At Five Small Rooms, we pride ourselves on providing registrants with a unique experience and special individual attention. Please call for a consultation with our Registry Consultant. You are also invited to create your registry online here

Gift Cards & Certificates
Gift certificates may be purchased in any denomination and are in many cases the best gift you can give to the friend who has everything. Purchase a gift card here

Price Matching

Does Our Store offer Price Matching?
Yes. If you find an everyday lower price from another online retailer on a Qualifying Product, message us and we'll match it.

What is a Qualifying Product for Price Matching?
We will Price Match on the following criteria:

1. We will only adjust prices for in-stock items sold by us. Gift Cards and items added from other websites are not eligible for Price Matching.

2. The product being matched must be an identical item to the product wesells: brand name, size, weight, color, and model/style number must all match.

3. The product must be in stock at the other online retailer at the time of the Price Matching.

4. Price Matching is only available before the time of purchase. The matched price must still be available 48 hours after your purchase.

What Limitations or Exceptions are there for Price Matching?
The following limitations and exceptions apply:

1. The price for an item/offer must be listed online and valid at the time of the Price Match. It cannot be a price that is achieved with a discount code. We reserve the right to verify a competitor's advertised price and product details, as well as to confirm the product is in stock at the competitor.

2. Price Matching excludes promotional prices (including Thanksgiving through Cyber Monday).

3. Excludes items on sale, clearance, closeout, liquidation sales, damaged, used, open package, refurbished, pre-owned, or rent/lease to own items, mail-in rebates, storewide or unspecific offers, non-branded items, or prices that only display on a website after guests log in.

4. Price Matching excludes typographical errors, limited time or quantity offers, daily deals, coupon offers, credit card offers, gift card offers, financing, service offers, bundled offers, sales tax promotions, free items, rebates or mail-in offers.

5. Price Matching excludes "Marketplace" prices (such as eBay or Amazon) and prices from third party sellers.

6. Price Matching excludes catalog prices and off-line retail store prices.

How Do I Match a Price on this Site to Another Online Retailer?
If you find a Qualifying Product from another online retailer that is listed at a lower price, and the item meets the Price Matching criteria, then prior to placing your order, message Customer Support. We will verify the item eligibility and then you can place the order on our site and we will refund you for the difference in price to you original form of payment.

Merchandise Pricing & Availability

We hope you will understand that with all the efforts we make to have our items correctly priced and have their stock quantity up-to-date, occasionally this information may be incorrect.

If the stock quantity is mismarked and we do not have the item in-stock, we will notify you of this. At this point, you can choose to keep or cancel the order. If you choose to keep the order please be aware that it usually takes anywhere from 4-6 weeks to receive.

If a product's price is higher than our website's stated price (aka our website has the wrong price for an item), we will cancel your order and notify you of this cancellation. You are more than welcome to purchase the item again at the correct price.

As shown on the site, an out-of-stock item can be ordered and is estimated to take 4-6 weeks to receive. Please note that there are a handful of brands that we do not keep in-stock due to the large amount of inventory. These brands will take extra time to ship out and the stock shown for these brands does not reflect our in-store stock but rather their availability.

We reserve the right to cancel any order we receive at our discretion. The full amount charged will be credited back to your account.

Returns & Exchanges

We hope you will love your selection. If for any reason you wish to send it back, we accept returns of unused items within 30 days of receipt of the package. The merchandise amount of your original purchase will be refunded to you, excluding any shipping charges. Import merchandise, special-order merchandise, sale and personalized items are not returnable - so take special care when giving instructions for special orders and personalization.

A gift can be returned for exchange only.

All sales final on special orders.

Return the product to: Grant Park Festival, Winnipeg, MB R3M 3Z4 (please keep your receipt should you need to track your package). Remember to insure it for full value. The customer remains responsible for both outgoing and incoming shipping charges. Shipping and handling charges are non refundable. Shipping and handling charges will be applied to all exchange orders.

Your credit card will be credited for the price of the merchandise and any taxes when we have received and processed your returned item. Please note that credit card companies vary on the time it takes for credit to appear on their customers' records. Please allow one to two billing cycles for the refund to appear on your statement.

For other information on returns, please call 1.204.488.8099.

Damaged Goods Policy

We trust your package has arrived safely. Please check all items for possible shipping damage. If any damage has been found, retain all original packing materials and cartons. Claims must be made within 10 work days to the carrier: Fed Ex: 800-463-3339.

Shipping and carrier have no legal obligation to honor your claim unless you follow these procedures. If items are to be returned to us please repack merchandise exactly as received.

We are willing to assist you in every possible manner in collecting claims for loss or damage, but this willingness on our part does not make us responsible for collections of claims.

Should an item be damaged during shipment because of an error or mishap on the part of the shipping agent, we are not responsible for replacing said item.

About Five Small Rooms

Five Small Rooms is Winnipeg's leading specialized gift boutique. We continue to evolve with our fabulous mix of gift ideas. You never know what you will find in this beautiful custom designed showroom. From clothing, jewelry and accessories to tabletop, kitchen and entertaining trends, Five Small Rooms has it all. Here, you can find a gift for anyone at almost any price point. Our knowledgeable, helpful staff will be "at your service" if you need it!

It began in 1975… a brunette, a red head, and a former dental office. Hence our name - Five Small Rooms! The small entrance and four additional rooms was the perfect spot for a gift shop.

Rapid growth over the next 3 years brought us our 2nd location at Waterloo and Corydon. After 17 years, we were overflowing with fabulous product and gift lines. This led us to move to our 3rd location at Grant and Kenaston. After 20 amazing years there and because of the rapid growth of our city we decided to move yet again! We are positioned in one of Winnipeg's most desirable malls, central and easy to get to! Surrounded by many other big retail chains, medical, coffee and spa there is a lot to see at Grant Park Festival.

Five Small Rooms, is Winnipeg's oldest, independent retail businesses. With over 40 years of giftware knowledge and expertise, we are an industry leader. Our merchandise is hand chosen from across the world to provide the finest selection of giftware / fine china / stemware and flatware available in the marketplace.

Five Small Rooms specializes in bridal registry. With personalized service and highly trained sales associates, we provide the bride and groom with product knowledge that allows them to make informed choices tailored to meet their needs. With a broad selection of price points and designs, there is something for everyone! Our team is here for you, to make your registry experience effortless during this exciting time. We will go that extra mile (or 2 or 3!) to source items you may have seen in a magazine, or to direct your family and friends to choose your #1 choice. We are here to work for you our "Five Small Rooms Bride & Groom". All of your gifts will arrive in our signature gift wrap, and the option of citywide delivery.